Selecting Your Fulfillment House
Author: Bruce Resnick
Finding fulfillment in e-commerce can be very much like finding fulfillment in life: It is different for each individual and, sadly, some will never find it. Those of you who provide some type of down...

Assess Your Order Fulfillment Requirements
Author: Wendy Hinman
Your order fulfillment requirements will depend upon your company's situation and the product you are selling. Your company may lack the space to house a large volume of inventory or the staff to pick...

Hire an Order Fulfillment House or Drop Shipper
Author: Laura Learmonth
Co Author: Wendy Hinman You might find that fulfilling orders in-house distracts you from other critical tasks central to the growth of your business. Or you might find that it involves more than you...

How Fulfillment Houses and Drop Shippers Work
Author: Laura Learmonth
Co Author: Wendy Hinman Fulfillment houses and drop shippers are two popular fulfillment solution providers. Find out what services each one provides, how they differ from other shipping services, a...

Evaluate Fulfillment Houses and Drop Shippers
Author: Laura Learmonth
Co Author: Wendy Hinman The company you choose to fill your online orders will become an integral part of your business operations, so you'll want to be able to coordinate your business effectively ...

Implement a Clear Returns Process
Author: Lise Pettigrew
Straightforward communications with your customers about your returns policy can improve your customer retention. You should include a printed version of your returns process in every package you ship...

In-House Fulfillment Done Right
Author: Delilah Obie
Brick-and-mortar businesses send out a limited quantity of catalogs and can generally estimate the number of orders expected. In contrast, online purchasing volume can be wildly unpredictable. Launch ...

Behind Warehouse Doors
Author: Delilah Obie
Co Author: Kelley Westrick Although your inventory might be quite small and you think your current system works well enough, implementing a scaled-down version of the inventory management tools and p...

Should You Outsource Order Fulfillment?
Author: Delilah Obie
Co Author: Kelley Westrick You might think it's out of the question to outsource order fulfillment because your product or your sales volume don't require it. Why not reconsider? In the end it's not ...

Manage Inventory and Fulfillment
Author: Wendy Hinman
Before you offer your product for sale, you need to be sure you can deliver on promises you make to your customers. This means determining how to get their orders to them quickly and witho...

Develop a Returns and/or Exchange Policy
Author: Lisa Picozzi
Returns are an inconvenience for both vendors and consumers. However, they do happen, so make your returns and exchange processes as simple as possible. Posting a returns policy in a prominent loca...

Creating a Simple Order-Checking Methodology
Author: Jennifer LeClaire
The old publishing adage of "get it first and get it right, but first get it right" certainly applies to e-commerce. Buyers want to receive exactly what they ordered as quickly as possible. Make tha...

6 Steps for Tracking Returns
Author: Jennifer LeClaire
You will get returns. Welcome them. They provide an opportunity to fine-tune your sales and delivery system, turning a one-time customer into a loyal, repeat customer. The first step is to assign a u...