Procurement Manager

Job Responsibilities:

  • Implement and Review Supplier contracts
  • Monitor and report on Supplier performance
  • Implement and monitor purchasing strategies (including price/volume negotiations, maximise rebate schemes and planning, adherence to multi-quote policy, supplier capacity, lead times, ethical purchasing practice)
  • Product sourcing
  • Manage New Product Introduction Process
  • Supplier selection
  • Support quotation process with sales, technical advise and guidance to achieve savings and improve production speed for all collateral types (paper, plastic etc)
  • Price List Management
  • Costing sheet review, optimisation and approval
  • Manage Customer complaints and adherence to the follow up process
  • Manage supplier non-conformances and adherence to the follow up process
  • Coordinate production schedules with Production, Sales and Operations
  • Coordinate the daily production meeting and weekly production forecast meeting
  • Coordinate the weekly backlog, production and product forecast reporting
  • Quality control while maintaining required ISO standards, managing quality audits
  • Implement and operation of all Customer Care Portal (CCP) related services
  • Overseeing Tracking of IFS purchase orders,
  • Refer discrepancies to the Account Manager / BDM,
  • Oversee entry of Purchase Orders into the IFS system,
  • Manage Creation of part descriptions and new part numbers for non-existing parts in IFS,
  • Maintain register of current Purchase Orders, by date with margins, buy and sell pricing,
  • Double check LPO’s to Suppliers as required by PO and Work Instruction with sales and procurement,
  • Oversee and manage Follow up on receipts of LPOs’s, SIM cards.
  • Check product stocks for goods ordered by procurement for artwork quality and data accuracy (including labelling),
  • Inform sales of the SIM card ICCID range and request production data file,
  • Notify Operations to create shipping documentation and initiate legalization,
  • Advise the sales of shipping details and forward packing list
  • Coordinate with IT & monitor the production output file as required by Customer
  • Negotiate better prices from supplier to increase margin
  • Facilitate the smooth and orderly flow of information between, purchasing, shipping, production, sales and the customer

 

Customer Support / handling:

  • Communicate with sales to resolve/mediate inquiries and/or customer complaints
  • Coordinate workload distribution to ensure efficient operation
  • Collect data in order to measure departmental productivity
  • Evaluate information received from the customer to determine the appropriate action
  • Analyze data and run ad-hoc and on-demand reports as required by the Unit Head
  • Resolution of customer complaints
  • Update knowledge and exchange information related to departmental decisions and activities

 

General responsibilities:

  • Prioritisation of customer requirements to improved service
  • Provide guidance and coaching to the team
  • Identify training needs for staff
  • Communicate and work effectively within Workz values, policies, and strategies

Any other duties which from time to time may be required from within this role.

Minimum Experience:

  • Minimum 5 -6 years of experience in a similar role

Minimum Education:

  • Business degree preferably in procurement

Knowledge & Skills:

  • Computer literate (MS Office)
  • Good administration background, customer support, Logistics, Operations, Mobile, Telecom or IT

Competencies

  • Job knowledge/Skills
  • Communication
  • Team Management
  • Initiative
  • Decision making/Judgement
  • Attention to detail
  • Tolerance for stress