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Top 4 most common issues that operators face with suppliers & how to avoid them
Did you know that the minimum cost to a network operator for a single customer service complaint is $1? When dealing with such large volumes these costs can soon add up. Here are the top 4 most common issues that operators face with suppliers and a guide on how to avoid them. by Richelle Wiley - Chief Operations Officer Number 4 - Secure shipping The aim is to ensure risk-free transportation of goods that fits the requirement therefore focussing on the climate, the handling methods, etc. Number 3 - Stock-outs & late deliveries (Demand Planning) Through effective demand planning and direct control of freight forwarding, stock outs or late deliveries can be avoided. Number 2 - Missing or mixed up data labels During fulfilment, data can be electronically paired to ensure that corresponding items are matched correctly. Likewise, in packing, advanced serial tracking systems can ensure the correct boxes are in the correct parent container in the correct order with the correct label. And number 1 - Missing products Advanced quality control and verification systems enable each product to be tracked through each stage of production, fulfilment and packing to ensure every product reaches its final destination. Visit our facilities www.workz.com Workz Smart mobile solutions
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Macwhite 2.0: the latest in scratch card technology from Workz Group
Luan Reineck, Regional Sales Manager at Workz Group, introduces the latest scratch card technology from the world's no. 1 scratch card producer. -- Text in the video: Have you noticed everything is getting slimmer, sleeker but stronger. We take a look at phones, TVs, tablets, computers Well, with scratch cards it is no different. As the world’s largest scratch card manufacturer, we are always looking at ways to redefine and improve scratch card technology. Well, I am pleased to say that with the new Macwhite technology, our lab technicians here at Workz headquarters have done just that. Our new card is lighter yet stronger… providing greater durability and a 25% increase in overscratch protection, with greater tamper-proof security features. This really is a first of its kind and something we are extremely proud of. For the past twelve months, we have been testing this technology with leading operators across Africa, the Middle East, and Asia and it’s been a huge success not only for them but their customers as well. Switch to Macwhite 2.0 hello@workz.com workz.com Workz Smart mobile products and solutions
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Scratch card and packaging quality testing by Workz Group
With a strong focus on quality, Workz delivers the most reliable and high-quality products on the market. In this video, our Quality Control Team uses a range of hi-tech equipment to inspect products in meticulous detail employing a comprehensive variety of tests to check artwork, data, materials, security and performance. Workz uses ISO certified quality management and information security systems in addition to operating high-tech secure facilities and advanced verification systems to minimize the chance of error and protect our clients’ reputations. To learn more contact us today on +971 4 453 3198 For more information, visit us at www.workz.com Text in the video: Workz Quality testing Pre-production Board check Ink drawdown Plate check Artwork and data Artwork verification Data and scratch panel verification Single artwork and data check Product proof reference Colour measurement Barcode test Finish Thickness test Perf test Hidden ink test Scratch panel Overscratch Ease of scratch Security and fraud prevention Full screen coverage check Opacity test Workz
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Advanced security printing from Workz Group including scratch cards, packaging and more
In this video, you will see the world’s most high-tech security printing facility which produces a range of the most secure and technologically-advanced serialised products available such as scratch cards, recharge cards, and packaging as well as providing their complete fulfilment and packing. The secure inline, all-in-one process ensures optimal efficiency and quality. Workz’ serialised product printing services comprise of a blend of technology and innovation that are international certified and proven in over 50 different markets worldwide. Contact us today on +9714 453 3198 to learn more or visit www.workz.com
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How is security printing changing? Workz Group
In this interview, Malcolm Keightley, Head of Factory Operations talks about the cutting edge technology that is revolutionising telecoms and the security printing industry. *What’s key in secure printing? The key is in getting the groundwork right, getting the basics right so if you start with a firm foundation then you have something to build on. It’s about buying the right equipment, it’s about making sure that you have got the right systems in place, operating practices that are robust and make sure that we do the same thing in the same way every time but I think most importantly it’s about the people and basically trying to surround yourself with excellent people. *What’s your latest investment? It touches all areas from the QC lab equipment, we’ve just brought a new tester for overscratch performance. We, actually, brought our ink mixing in-house because we found that we can control the quality of the product. The data printer was upgraded, that was a quantum step in terms of the print quality of the PIN variable data. On top of that, we have, actually, had a new artwork verification system which checks the quality of the print on the back and front of the card, that will check down to a few microns in terms of print issues. Also the security, we have just installed a whole new security system, we have new cameras covering all aspects of the process from warehousing through to finished product. *The evolution The product is evolving, we are seeing less customer complaints, I think we have less issues and on the back of the feedback we get from the customer we then build that into the next generation of the product we put out on the market. Schedule a factory tour by calling us today on +9714 453 3198
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Scratch card success secrets - Workz Group
What makes a good scratch card? Malcolm Keightley, Head of Factory Operations at Workz Group reveals the key elements, technology and techniques employed in producing a high-quality scratch card. *What’s important? The key elements? I think it’s all about getting the PIN to the customer. A layer of protection is absolutely fundamental, the clarity of the digits so it’s easy to read and the ease of scratch so that the card isn’t destroyed in the process of actually removing the panel. It needs to be aesthetically nice, the artwork needs to be good and the printing needs to be clear. *The right ingredients The process starts with the inbound testing so it’s about getting the materials right in the first place. The selection of materials, the selection of boards, the selection of inks and all the right elements go together to make the right product. *Making it look good The artwork, as I say, is paramount to the look of the card. The quality of the artwork starts with the plate and the origination. We use the latest technology from Kodak, using the very best inks that can be provided. The image quality is second to none, it approaches anything that the market can currently produce. We have the latest test equipment built into the press which is able to spot a defect down to a few microns within the artwork. *Ensuring performance We’re checking the over-scratch performance with a scratch tester. We use the same equipment to test the ease of scratch and, as I said, ease of scratch is important, as the easier the PIN is to scratch the more readily the PIN is exposed, without being too aggressive with whatever you’re scratching it with. *Data integrity Then we have the camera system that reads every PIN and every serial number. The camera doesn’t expose the PIN number; it shows an error but it will not, actually, expose a readable PIN number. *Protecting the PIN Security is about, in most cases, the opacity of the product so the card can be attacked in a number of ways. One is that the board can be split usually either with water, alcohol or something is applied to the back. The board is then removed down to the ink layer then often with some products it’s possible to read the PIN number from the back. With our product, because of the construction, it doesn’t matter how much board you remove you can never reveal the PIN because the PIN is concealed within the ink layer. *The outcome We’re producing the best product in the market at a very competitive price, we’ve not compromised on the quality, the quality has gone up significantly but we’ve driven down the costs in general. Learn more about Workz’ card security and performance features. For high-quality, low-cost scratch card printing, call us today on +9714 453 3198
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Increase product sales by 60% with Scratch & Win - Workz Group
With scratch & win everyone’s a winner! Workz provides scratch & win cards with support throughout the whole process from gaming concept and design, to game administration to data management and product distribution. With scratch & win you can get much more from your scratch cards and give much more to your clients. Attract attention and generate a buzz with games that create fun and excitement for the user by offering a chance to win. Increase sales by making the product more desirable to customers through the added value they receive. Increase customer loyalty through strong end-user engagement and enhanced product enjoyment. With a wide selection of self regulating game options to third party associated games, from instant win to collect a prize, Workz can help you find the solution tailored to your needs. To learn more about how you can make your scratch cards a WIN-WIN contact us today on +971 4 453 3198 For more information, visit our website at www.workz.com Text in Video: Increase scratch card sales by 60% with Scratch & Win Increase subscriber enjoyment & interaction Create a brand buzz Boost sales up to 60% Offer: Airtime Data Co-sponsor prize Plus GO GOLD
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How to tear-off a single voucher from a multi-PIN scratch card - Workz Group
In this video, Workz demonstrates how you can easily tear- off a single voucher from a multi-PIN scratch card without damaging it. Contact us today on +971 4 453 3198 to learn more. For more information, visit our website at www.workz.com
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How to get your PIN from scratch cards? Workz Group
Avoid the frustration of purchasing a recharge card only to be unable to access the hidden recharge number. In this video, Workz provides information on the correct and incorrect methods for scratch card users to retrieve their hidden recharge number or PIN without causing damage to the card. For more information on the creators of smart mobile products & solutions, visit www.workz.com or contact us today on +971 4 453 3198 and learn more. Text in Video: Scratch cards How to get your PIN The wrong way Using sharp objects e.g. Knife Key Pen Paper clip The right way Place the card on a firm surface Scratch with a smooth object e.g. Fingernail Coin Plastic token Round side of key Inbuilt scratch tool Ruler Remember: relax and use only gentle pressure.
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Drive your customers online with the Ghosting App - Workz Group
Workz Ghosting injects a new dimension to your printed materials by: making artworks cleaner and more attractive by reducing heavy content, including a hidden authentication and security feature, connecting them with the online world and making them interactive with users. Allow your users to find hidden links in your printed artworks that enable them to view online sites or videos. By scanning a printed image with a smartphone your customers can find a wide range of information from new products and services, campaigns and promotions, FAQ, videos, GPS store locators and much much more. Contact us today on +971 4 453 3198 and learn more. For more information, visit our website at www.workz.com Text in video: Workz Recharge App - Ghosting Find 'Ghost' in printed image Hidden link drives users to website Or specially created microsite Scan image to access VAS update Campaign promotions FAQs or user instructions Promotional videos GPS store locator 3rd party ads Opportunities Cross selling & 3rd party advertising revenue Reduces need for heavy content on artwork Acts as authentication & security feature Interactive: feedback or comment, share/like/post
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Discover a faster way to recharge your phone using a QR code - Workz Group App
This is an innovative bilingual smartphone app to recharge using a Quick Response (QR code). This offer users a second, faster and easier option to activate PIN (just open app and scan), potential for additional services such as SMS, e-mail, balance check/transfer etc., and enhanced customers experience. This offers providers an opportunity to maximise branding, communications, promotions, features etc., efficient use of artwork as large content can be retrieved from a small printed space, reduce call centre inquiries, improved customer relationship and extend value added services and cross-sell opportunities. For more information, visit our website at www.workz.com Contact us today on +971 4 453 3198 and learn more. Text in video: Workz recharge app OR code The standard way to recharge your phone Introducing a quicker and easier way... Subscriber benefits: Faster & easier to recharge Second chance to get PIN Additional services: SMS, e-mail, balance check/ transfer Enhanced customer experience Opco benefits: Utilities existing USSD protocol Maximise Opco branding: Communications, promotions, features, etc. Opco branded app Reduce call centre inquiries Extended value added services Improved customer relationships.