Did you know that the minimum cost to a network operator for a single customer service complaint is $1? When dealing with such large volumes these costs can soon add up.
Here are the top 4 most common issues that operators face with suppliers and a guide on how to avoid them.
by Richelle Wiley – Chief Operations Officer
Number 4 – Secure shipping
The aim is to ensure risk-free transportation of goods that fits the requirement therefore focussing on the climate, the handling methods, etc.
Number 3 – Stock-outs & late deliveries (Demand Planning)
Through effective demand planning and direct control of freight forwarding, stock outs or late deliveries can be avoided.
Number 2 – Missing or mixed up data labels
During fulfilment, data can be electronically paired to ensure that corresponding items are matched correctly. Likewise, in packing, advanced serial tracking systems can ensure the correct boxes are in the correct parent container in the correct order with the correct label.
And number 1 – Missing products
Advanced quality control and verification systems enable each product to be tracked through each stage of production, fulfilment and packing to ensure every product reaches its final destination.
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